Contact & communication

Channels

Website form — /contact is the preferred route for new enquiries. It asks for the information needed to respond usefully.

Email — hello@prismelo.tech for general enquiries, existing engagements and documentation corrections.

Security issues — do not use the general form. Follow the responsible disclosure process so the report reaches the right place.

What to include in a first message

A useful first message answers four things:

• The problem — what is happening now, and what should be happening instead.
• The system — what exists today: stack, hosting, team, constraints.
• The timeline — any fixed date, and what it depends on.
• The decision — who needs to approve the work.

You do not need a specification. A few clear paragraphs are more useful than a template.

Response

We aim to reply to enquiries as soon as practical. If a request falls outside what we do, we will say so directly and, where possible, point to the kind of specialist who can help.

During an engagement

Communication runs through an agreed channel for the duration of the work: a shared project space, email thread or scheduled call. For security assessments, an escalation contact and out-of-hours number are recorded in the rules of engagement before testing starts.

Confidentiality

Material shared during an enquiry is treated as confidential by default. We can work under your NDA, and can provide a mutual agreement where one is required before technical detail is exchanged.